At Kawaii Bag, we understand that your satisfaction is top priority. That’s why customer service and providing an enjoyable experience are always at the forefront of everything we do! We strive to answer any questions or concerns you may have within 24 hours so you can keep shopping with ease and confidence.
Looking for answers to your burning questions? Our help section is here to aid you! Before sending in that email, make sure to review our Frequently Asked Questions (FAQ) page. And don’t forget – if you’re missing tracking information, check those pesky junk folders!
*NOTE: Due to an expected increase in requests for assistance during the holiday rush, response times may take slightly longer than usual – thank you for your patience as we strive to provide quality solutions.
Need help with your order? Make sure you provide us the necessary info–including order number and full name—in the email subject field to ensure a lightning-fast support experience!
For support, email us at: [email protected]