Reviews & Testimonials

Reviews & Testimonials

We go the extra mile to turn our clients into fans. Here’s what people are saying about us! Kawaii Bag has made happy clients all over the world and we are proud to share some of our experiences with you.

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Kawaii Bag
Average rating:  
 39 reviews
 by Vanessa
Great material, holds up pretty strong

Nice quality diaper bag, multiple compartments to separate things buuuut I still have to occasionally carry a bottle bag with ice packs to keep bottles cold that already have milk. If you’re not an efficient packer this bag is not for you. It’s great material but pack too much it becomes super bulky and hard to fit in certain places like personal carry on for airplanes.

 by Ramona C.
Beautiful Bag

Beautiful bag, I absolutely love it! I received my bag on time and was able to use it a few days later. I got so many compliments. Can't wait to get another bag, just so many too choose from. I would definitely recommend!

 by Caitlyn
had a minor issue

I have only ever had one issue with the multiple orders I’ve placed with kawaii bag over the past few months. Sadly it was my most recent order. I received the wrong color. They were able to give a resend but it took some time. Since I was given a proper resolution, I would buy from them again. Hoping they pay more attention to details.

 by Lynda
Extremely delighted!

Very good quality handbag.

Packaging with special attention to detail and follow-up.

Extremely delighted with my purchase.

 by Wilma Lamb
My 3yo loves this hello kitty bag!

The quality of the bag itself is great (zippers, etc) and easy to adjust the straps. Keep in mind this bag is a little bit tiny and you won't be able to fit much. I would NOT recommend you get this if you are looking to get a school bag to use for school/daycare or anything like that. It has enough space for me to put her hello kitty shades, a small snack, 1 toy, and a small bag of baby wipes. With that said, I knew this bag was not big from the dimensions so I knew what I was purchasing. I gave it 5 stars because my 3yo daughter who is obsessed with hello kitty loves it and uses it often.

 by Karen Jernigan
Absolutely beautiful!

I contacted them after I realized I ordered the wrong color. They assured me it was corrected. And I received the color design that I want. Good quality! I'm very happy with my purchase!

 by Matthew
My Girlfriend Love It

This bag is just like the picture! My girlfriend needed a new bag for everyday use and we landed on this cute bag. It has enough room for her essential items but it looks a little bit deflated when it’s empty.

 by Sandra Mae
Pretty good

I've shopped online multiple times. Have yet to have a bad experience or something that wasn't as described. Overall really good.

 by Jada Fernandez
Kawaii Bag repeat order!

This is the second handbag I have had from Kawaii bags, it has the look and feel of a very good quality bag. I liked it so much, I placed an order for another handbag. Looking forward to getting my second order soon. Thanks!

 by L. Jones
Nice Convertible Shoulder Bag

This bag is cute and well worth the money. The only thing is the color looks more like a light gray in person than a light blue but its so cute and it's worth keeping. The bag even comes with a nice convertible shoulder strap. You can fit a phone, small wallet, keys and small cosmetics.

 by Maurice
Cute Backpack Purse

This backpack purse is very cute and I received compliments on it. It has more room than I thought it would. The backpack style works great as it doesn't fall off my shoulder like a single strap usually does.

 by Lyn Thomas
Exemplary Service.

Every issue I encountered was met with professionalism and was resolved without issue. As a retired customer service rep for a large telecommunication company I was very impressed with Kawaii Bag customer service

 by Ramon
I didn't receive my order on time.

I never received my backpack as they said I would so I had to cancel the order since my sister's school year had already started. They did refund me my money.

 by Vickey Fallon
Good for it's price

Bought a make-up bag, it's small but sturdy. Many compartments. Just a little disappointed coz it looks much bigger in the pictures. Other than that, I see nothing wrong with the product. I love the two-tier sections and I use this for makeup and store small jewelry. Perfect size and can be used for multiple things.

 by Juanita
Very Stylish Bag

Doesn’t feel or look cheap — i’ve gotten several compliments on it! Not too small and definitely not too big just the right size and fitted everything I needed without the bag looking stuffed. It's very stylish and it can match the outfit at any casual/semi-formal event. Love this bag!

 by Nellie H.
Love The Make-Up Bag Size

I travel frequently and I need a case to keep all my toiletries and make up in it. My friend suggested this website and I LOVE the case that I got (just a little bit upset with the shipping time, which 2 days delayed than the expected arrival). I can keep my items I need daily on the top for easy access and other items on the bottom for occasional use. I think it works best with the bottom section full of items.

 by Bonnie
Very Helpful Customer Service

Customer Service helped me select the perfect Handbag. After I placed the order they packaged my bag (making sure to protect it well) and shipped it out. My bag arrived very quickly. When I opened the box, I was amazed just how well the bag selection matched what I was looking for.

 by Sophia Remy
Excellent work at an affordable price

Kawaii bags does excellent work at an affordable price and I was very pleased with how the embroidered logo of the makeup bag I bought turned out! Overall, I was very satisfied with my purchase and would order more from them in the future!

 by Polly Kessler
Perfect for back to school

Such a cute hello kitty backpack bag for my fifth grader! The colors are pretty, the bag seems well made, the only negative is the bottom is not reinforced and the weight of books and binders may eventually poke through. We fixed the problem with some cardboard cut to fit and wrapped in cute patterned duct tape. Worked like a charm! My daughter loves this bag!

 by Jessica
Really Liking This Bag So Far

At first, I was thinking I was not going to like not having a stiff inner box like my old lunch box and thought this might be too flimsy but this has not been the case. I am very much liking the softer side as it does have plenty of support and allows me to put in items that would not really quit fit in my old one since their is more flexibility in the sides--I am actually loving this part.

 by Leah Gagnon
Nice Totoro Backpack

I am quite pleased with this purchase. Nice Totoro backpack, made of canvas, which is appreciated. Very sturdy and well made. I will definitely recomend your store to my friends.

 by Harley Gibson
Their communication was incredible

Their communication was incredible. The turnaround time was so fast and they were willing to work with me on every question I asked. Awesome experience. We'll be ordeting with them again. Thank you so much.

 by Julia Vega
This bag had it's moments, but fell short of a 5 star product

We got this bag to keep supplies, clothes, drinks, and whatever else we needed to walk around New York for 4 days. I will say, I'm glad we got a bag because we used this pack a good bit. However, the design of this bag is not 5 star. The straps started to become uneven and too long on one end, but my intelligent wife made ease of getting the bag back to normal. The small rope like straps began to rub my shoulders raw as we walked around more. The weight is fairly light, and it actually has more room than you'd expect. I would recommend this bag for small trips but not to walk around with all day. This would be a great beach bag.

 by Ginette R.
The best

Bought a Graffiti design handbag for a recent trip to Europe. It was the perfect size to carry a day's worth of touring necessities - camera, wallet, hat, phone, maps, travel booklets, souvenirs. I felt safe even in Rome & Paris. I let my sister borrow it, and she fell in love with it. I'm planing to buy her the same one for Christmas.

Only bad thing is new bag smell is very strong but it seemed to air out with window open. Also tried wiping it with alcohol to get rid of the odor. Worked for me.

 by Ruth Dandridge
I Love Wearing It!

I've ordered the Cardcaptor Sakura shoulder bag couple of months ago and this has been a great little bag! No broken zippers, ripped seams, holes, scuffs, or loose strings. Overall an adorable bag and I love wearing it!

 by Mary Vance
Satisfied Customer

Although I chose to have it sent directly to our granddaughter and have not actually seen the product in person, I have seen other bags ordered by a friend and am impressed by the quality. Last month I ordered a backpack bag - outstanding product, and she loves it. Also, other businesses should try to imitate their friendly customer service.

 by Meryl
slow shipping, but good customer service

Although I was disappointed that the items I ordered would take a month to arrive, I received quick customer service help via the website contact form, and they were cordial and were able to provide me with some accurate tracking information about my order.

 by Princess

hey just wanted to say thank you to the customer service guy I talked to earlier, for the absolutely GREAT SERVICE and sorry for making you run through the warehouse only making me feel that much more appreciative of your help today. You having to run and catch up to the order only means you shipped the order out right away not later on so again i say thank you for everything you did today , not sure if you hear it a lot but definitely wanted to. Can't wait to receive my order.

 by Faith Ortiz
Excellent price for an excellent bag

The prices are excellent and reasonable and doing fine there. Also, I have no problem at all answering the question. "Where you get that backpack from?", which I proudly say. "I got it from". This is a popular question I receive quite a bit. Free promotion from yours truly. Now I have to save up for my next order from you guys 🙂

 by Maria Luz

Best customer service I have ever had the pleasure of contacting! I cannot seem to find the tracking details of my package and it made me worried. Contacted the team and they gave me everything I need. I got my package now and am really happy with my purchase.

 by Lauren
Totoro bags

Bought a couple of Totoro bags and they look superb. For anyone looking for adorable stuff, don't hesitate to purchase here. It looks the same as what is pictured on the website. Will definitely buy again in the future!

 by Lovely
Lovely Multi-Compartment White Marble Makeup Bag

It looks fabulous. Definitely worth the price. Makes travel or organizing my cosmetics a lot easier. Will recommend this website to my friends. Thank you so much!

 by Micole
delivery concern

Honest feedback: kind of disappointed that the package was damaged when I got it. Luckily, the bag was still in good condition. I hope they pack things more carefully next time. Thanks!

 by Pamela

As for the backpack I ordered, it was absolutely fabulous. However, it took weeks before I received my package. For those who are reading this, I can honestly say their bags look great and looks exactly as advertised, but consider the delivery time in case you're in a hurry to receive the package.

 by Joanne
Kawaii Panda Animal Black White Backpack

Hi team. Got the panda backpack I ordered and it arrived safely. I'm very happy about it. However, a part of the stitching in the strap was falling off. It was an easy fix cause I know how to sew, but of course, I was a little disappointed since the item is practically brand new. Thanks!

 by Pauline Tan

Bought two handbags and both looks exactly how it was on the website. A+++ for the quality and they definitely look cute. Will probably order a different bag type soon. Thanks guys

 by Rosie
delivery issues

Placed an order 10 days ago and I haven't received it yet. Please check my order's status. Thanks!

 by Joseph Alcantara
Hello kitty bag

Looking for a last-minute gift for my sister, I stumbled on this website. Just received my package and it looks good. The item looks just like in the advertisement. Thanks!

 by Jennifer
Great experience!

Honestly speaking, I was reluctant to purchase because there are no reviews yet. Ordered a handbag about a week ago and it is exactly how it looked like on the website. Their customer service team was responsive when I shoot them an email on the whereabouts of my package (cause I was nervous at first! sorry). Thanks for the quick reply, I appreciate the team's effort!

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